On-demand webinar: Can we trust AI?

Can we trust AI? A webinar recap

In our latest webinar, in partnership with Being Human, Summize's Legal Counsel Thomas Pratt and Being Human's Co-Founder Claire Sanders, discuss one of the biggest questions facing legal professionals, can we really trust AI?

Within the interactive and engaging webinar session, our two speakers explore how humans build trust, how that differs when the “team member” is non-human, and what appropriate trust in AI might look like for in-house legal teams.
‍

What the webinar covers

Why humans struggle to trust new tech

Claire opens by explaining how our brains are wired to be wary of the unfamiliar. With AI evolving at speed, it’s natural that many people still don't put a lot of trust in AI and AI technology. The discussion is brought to the audience to assess whether our trust levels differ, or whether we are all at stages of the trust scale. Claire dives into the topic further, exploring how a “threat response” can even reduce our cognitive ability, making it harder to adopt new tools confidently.
‍

What trust really means and whether AI can meet the requirements

Drawing on well-known trust models (logic, empathy, authenticity), Claire and Tom debate whether AI can genuinely demonstrate these human attributes. The audience weighs in with some examples, which truly reflect how complex this question can be - both from a personal and professional scenario.
‍

Where we already trust AI without realizing

From email drafting to Google Maps to Alexa, the group reflects on the everyday tasks we’ve quietly already delegated to automation and AI technologies. Yet when it comes to higher-risk legal work, such as contract drafting, research, and decision-making, most people remain cautious and skeptical.
‍

Onboarding AI like a new team member

Finally, one of the session’s most engaging moments comes when Claire asks, "if AI arrived for its first day at work, how would you onboard it?" The audience discuss different contexts, ideas on what they and their business would do, and most importantly, if onboarding AI differs from onboarding a team member.
‍

Further reading

If you're still exploring how to use AI within your legal role, unsure how much to rely on it, or simply curious about how others are approaching it, our webinar offers relatable examples from your peers and both Claire's and Tom's expert insights to help you overcome any hesitations and fears. Access the full discussion by watching the video above.

To explore even more about AI, specifically within a legal contracting scenario, download our AI and CLM guide which provides you with the market insights in the space, useful examples of how to put AI into practice, and addresses any security or trust concerns you may have.