Senior Implementation Manager
We are seeking a Senior Implementation Manager who will be based in our vibrant Boston office, to lead the successful deployment of our cutting-edge SaaS platform for enterprise clients.
Why we're different
The role
We are seeking a Senior Implementation Manager who will be based in our vibrant Boston office, to lead the successful deployment of our cutting-edge SaaS platform for enterprise clients. In this role, you will drive projects to completion using our sprint-based methodology, collaborate with cross-functional teams, and ensure seamless onboarding experiences that maximize customer success.
As a key player in our customer journey, you will manage complex projects, optimize implementation processes, and serve as a trusted advisor to clients—translating their business needs into actionable solutions. If you thrive in a fast-paced, client-focused environment and have a passion for delivering high-impact technology solutions, we’d love to hear from you.
Key responsibilities:
Project Portfolio Management
- Oversee multiple high-value projects for strategic customer accounts concurrently.
- Maintain a clear view of all active implementations and ensure proper prioritization.
Risk Management & Issue Resolution
- Monitor project deliverables and proactively identify risks before they impact timelines.
- Serve as the primary point of contact for project escalations, ensuring swift resolution.
- Develop contingency plans to mitigate potential roadblocks.
Cross-Team & Stakeholder Alignment
- Ensure alignment across all teams involved in the project, both internal and external.
- Collaborate closely with Legal Engineers and Customer Success Managers to successfully complete customer implementations and deliver value.
Process Improvement & Scalability
- Contribute to scaling efforts by enhancing project management and delivery processes.
- Identify inefficiencies and implement best practices to optimize future implementations.
- Champion best practices within the team and drive knowledge-sharing initiatives.
What we’re looking for:
- Minimum 3+ years experience as a customer facing project manager or similar.
- Bachelor's degree in Law, Business, or a related field; JD or equivalent preferred.
- Proven experience in Legal Operations or Project Management within a tech or SaaS setting.
- Strong understanding of project management methodologies, accreditations such as PRINCE2 is advantageous.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced and dynamic environment.
- Detail-oriented with a focus on delivering high-quality work.
What we offer:
- Competitive salary dependent on experience
- 26 days holiday plus public holidays (increasing by one holiday for each year of service, up to a maximum of 30 days).
- Personal learning and development opportunities
- Healthcare and Dental Coverage
- Employee Retirement Plan (401k)
- Group Life Benefit
- Cycle to work and Tech Scheme
- Seaport offices with fully stocked fridge
- Work from anywhere after one year of employment
- Employee share option scheme
- Regular social activities and events
We understand the value of having a diversity of identities, backgrounds and thinking within our company so we’re open to hearing from applicants who don’t yet tick all the boxes. If that’s you, please accompany your application with short summary explaining how you’d close the gap on the skills you don’t yet have.
Apply for the role today!
We understand the value of having a diversity of identities, backgrounds and thinking within our company so we’re open to hearing from applicants who don’t yet tick all the boxes. If that’s you, please accompany your application with short summary explaining how you’d close the gap on the skills you don’t yet have.